RichTap Privacy Policy
Last Revision Date: Aug 16th, 2024
AAC Acoustic Technologies (Shanghai) Co., Ltd. ( “AAC Technologies”,“we” or “us” or “our”) is fully aware of the importance of personal information to you (“you” or “your” or “User”) , and will do our best to protect the security of personal information. For our development and operation of: (1) RichTap website (including RichTap official website https://www.richtap-haptics.com/ and RichTap Community website https://www.richtap-haptics.com/community/home), (2) RichTap Creator Pro desktop (https://www.richtap-haptics.com/community/resource) application, the RichTap Creator mobile application and the RichTap Muse mobile application (including non-customized RichTap vibration resource files exported by RichTap Creator Pro desktop application) (collectively, the “Platform”) and all non-customized services provided by us related to the Platform (collectively, the “Services”), we have developed this RichTap Privacy Policy (“Policy”). Definitions or terms used in this Policy are consistent with those used in our RichTap User Service Agreement (the link address is: https://www.richtap-haptics.com/terms). In the event of any inconsistency between definitions or terms used in this Policy and those in the RichTap User Service Agreement, this Policy shall prevail. Before using our Platform and Services, please read this Policy carefully to fully understand the personal information we collect and use through the Platform and Services and our practices in protecting personal information and privacy.
The table of contents of this Policy is as follows:
I.Privacy Policy Overview – How We Protect Your Personal Information
II.How We Collect and Use Your Personal Information
III.How We Share, Transfer, Entrust Third Parties to Process, and Publicly Disclose Your Personal Information
IV.Your Rights in Relation to Personal Information
V.How We Process Personal Information of Minors
VI.How We Use Cookies and Other Technologies
VII.How We Retain Your Personal Information
VIII.How this Policy Is Updated
IX.Miscellaneous
This Policy applies to your personal information that may be involved when you access, browse and use the Platform under the operation of and Services provided by AAC Technologies, including but not limited to such personal information you provide by yourself, the information AAC Technologies collects during your use of the Platform and Services, or the information shared by other sources in accordance with laws, regulations and regulatory requirements or with your authorization or consent. AAC Technologies may collect, verify, store, use, process, disclose, transfer and protect your personal information in accordance with applicable laws and regulations, this Policy and other terms and conditions (if any) that you and AAC Technologies have agreed upon separately. If other terms and conditions agreed between you and AAC Technologies are inconsistent with this Policy, such other terms and conditions shall prevail.
If you are an enterprise legal person, we may also collect the personal information of your account operators. You promise that you have obtained sufficient authorization to acknowledge and consent to this Policy on behalf of your account operators. For brevity, you and your account operators are hereinafter referred to collectively as “you” or “your”.
I.Privacy Policy Overview – How We Protect Your Personal Information
Overview
In order to protect the confidentiality, security and privacy of all personal information you provide to us, we follow the principles of legality, legitimacy, necessity and integrity, and adopt the following policies to protect personal information and privacy:
We adhere to our commitments to the above policies in an effort to maintain the trust you have placed in us.
Information Security
II.How We Collect and Use Your Personal Information
(1)In order to provide you with essential services, we must collect the following information. If you refuse to provide it, you will not be able to use the Platform:
(2)You can independently choose to provide or allow us to collect your personal information below for the following business functions. You have the right to withdraw such consent at any time. If you refuse to provide the following information, you will not be able to use or enjoy the relevant functions, but your use of other functions will not be adversely affected:
(1) Network
The services we provide are based on the status of the network to which the RichTap Creator Pro desktop application are connected. When you use the RichTap Creator Pro desktop application service, we will ask for your permission to allow the RichTap Creator Pro desktop application to access the network connection, to change the network status, to obtain the status of network information, to access the status of current Wi-Fi access and WLAN hotspot information, and to change the Wi-Fi status. If you choose not to enable this permission, the RichTap Creator Pro desktop application will not be able to connect to the network, and you will not be able to use the specific features associated with this permission, but your use of other services we provide will not be affected.
(1) Camera
If you use the code scanning function, we will ask for your permission to allow the RichTap Apps to access your camera to take photos or access your photo albums, and then you may use the multimedia content in the code scanning function. If you choose not to enable this permission, you will not be able to use the specific features associated with this permission, but your use of other services we provide will not be affected.
(2) Flash
If you use the code scanning function, we will ask for your permission to allow the RichTap Apps to access your flash, and then you can turn on the fill light. If you choose not to enable this permission, you will not be able to use the specific features associated with this permission, but your use of other services we provide will not be affected.
(3) Vibration
When you play multimedia content with haptic effects, we will ask your permission to allow your device to vibrate, and this permission will then be used for displaying dynamic interactive effects, etc. If you choose not to enable this permission, you will not be able to use the specific features associated with this permission, but your use of other services we provide will not be affected.
(4) Microphone
When you use audio recording and other functions, we will ask for your permission to allow the RichTap Apps to record sound through the microphone of your phone or headset, and this permission will then be used for recording and referencing audio materials. If you choose not to enable this permission, you will not be able to use the specific features associated with this permission, but your use of other services we provide will not be affected.
(5) Bluetooth
When you use a gamepad to control functions such as "Jump" and "Archery", we will ask for your permission to connect the RichTap Apps to your gamepad and phone via bluetooth, and this permission will then be used to control the gamepad. If you choose not to enable this permission, you will not be able to use the specific features associated with this permission, but your use of other services we provide will not be affected.
(6) Album
When you use functions such as content creation, we will ask for your permission to allow the RichTap Apps to access your photo albums, and this permission will then be used for referencing photo materials. If you choose not to enable this permission, you will not be able to use the specific features associated with this permission, but your use of other services we provide will not be affected.
(7) Network
The services we provide are based on the status of the network to which the RichTap Apps are connected. When you use the RichTap Apps service, we will ask for your permission to allow the RichTap Apps to access the network connection, to change the network status, to obtain the status of network information, to access the status of current Wi-Fi access and WLAN hotspot information, and to change the Wi-Fi status. If you choose not to enable this permission, the RichTap Apps will not be able to connect to the network, and you will not be able to use the specific features associated with this permission, but your use of other services we provide will not be affected.
(8) Permission to read system logs
When you use the RichTap Apps service, we will ask for your permission to allow the RichTap Apps to read your device's system logs. This is a basic permission that must be enabled for the RichTap Apps to run. Otherwise, your device will be unable to submit program errors and crash logs.
(9) Permissions related to data storage
When you use the RichTap Apps service, we will ask for your permission to allow the RichTap Apps to mount or unmount external file systems and to write to external storage. Otherwise, you will be unable to store data. This permission is a basic permission that must be enabled for the RichTap Apps to run.
(10) Permission to read or write system settings
When you use the RichTap Apps service, we will ask for your permission to allow the RichTap Apps to read or write the system settings, and this permission will then be used for adjusting the screen brightness for and improving the identification of QR codes. If you choose not to enable this permission, your use of the code scanning service the RichTap Apps provide will not be affected.
(11) Permission to display system windows
When you use the RichTap Apps service, we will ask for your permission to allow the RichTap Apps to display system windows for pop-up windows. If you choose not to enable this permission, you will not be able to use the specific features associated with this permission, but your use of other services we provide will not be affected.
(1)If you use our Platform and Services through other channels, we need to obtain your personal information from a third party. If it is not stipulated in this Policy, we will clearly inform you of the source, type and scope of use of the personal information before obtaining it. If the personal information processing activities required to carry out business are beyond the scope of the agreement concluded or your original consent given when you provided personal information to a third party, we will obtain your express consent before processing your personal information, unless otherwise provided by laws and regulations. In addition, we will strictly abide by the relevant laws and regulations, and require third parties to guarantee the legality of the information they provide.
(2)If a third party directly collects personal information from you, it is recommended that you carefully review the third party’s privacy policy or rules.
(1)To comply with any applicable laws (including but not limited to Chinese or foreign statutes, laws, regulations, ordinances, rules, judgments, rulings or court orders applicable to AAC Technologies, agreements between AAC Technologies and authorities, or agreements or treaties between authorities which are applicable to AAC Technologies) or orders or requests of any authority;
(2)To fulfill AAC Technologies’ compliance responsibilities (including regulatory compliance and/or compliance obligations under any applicable laws or required by any authority), or to implement AAC Technologies’ policies and procedures for fulfilling compliance responsibilities; or
(3)Out of or to meet AAC Technologies’ internal operational needs (including data statistics, analysis, processing and handling; design, research, development and improvement of the Platform; customer market analysis; and management and other purposes).
(1)necessary to enter into and perform the obligations under a contract to which you are a party;
(2)related to our performance of legal duties or legal obligations;
(3)directly related to national security and national defense security;
(4)directly related to public security or major public interests;
(5)directly related to criminal investigation, prosecution, trial and enforcement of judgments;
(6)necessary to respond to public health emergencies, or to protect the life, health and property safety of natural persons in emergencies;
(7)to process your personal information within a reasonable scope to carry out news reports, public opinion supervision and other acts for public interests;
(8)to process personal information disclosed by individuals themselves or other legally disclosed personal information within a reasonable scope in accordance with laws;
(9)necessary to maintain the safe and stable operation of the Platform, such as discovering and dealing with failures of the Platform; or
(10)required under any other circumstances stipulated by laws and administrative regulations.
III.How We Share, Transfer, Entrust Third Parties to Process, and Publicly Disclose Your Personal Information
Our servers are located in PRC, and your personal information is only stored in PRC. We will not share or provide your personal information with other companies, organizations or individuals, except:
(1)with your explicit consent: with your prior express consent, we may provide your personal information to third party personal information processors which may process your personal information within the scope of the processing purposes and means and the categories of personal information for which you have given your consent;
(2)for the purpose of providing the services of the Platform, we may connect to third party personal information processors in the form of SDK and provide them with some of your personal information. If you refuse to allow us to provide your personal information to the corresponding third party personal information processors and allow them to process the provided personal information, you will not be able to use the corresponding business functions; or
(3)under statutory circumstances: we may provide your personal information externally in accordance with laws and regulations, for the need of dispute resolution, or in accordance with the statutory requirements of administrative or judicial authorities (including but not limited to the regulatory authorities having jurisdiction over AAC Technologies or other authorities or their designated organizations or individuals).
To ensure that you have a comprehensive understanding of our provision of your personal information to third parties, we have listed the circumstances above, as detailed in the List of Information Shared with Third-Parties. Except for the above circumstances, we will not provide your personal information externally. If we need to provide your personal information externally with the expansion of the functions of the Platform, we will follow the provisions of applicable laws and inform you of the recipient’s name, contact information, processing purpose and means and the categories of personal information, and obtain your consent. If there is a change in the content contained in the above notification, we will obtain your consent again.
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
(1)After obtaining your explicit consent, we will transfer your personal information to other parties;
(2)In the event of a merger, division, dissolution or bankruptcy, if the transfer of personal information is involved, we will inform you and require the companies or organizations that receive your personal information to continue to be bound by this Policy; otherwise, we will require such companies or organizations to request your consent anew.
We currently will not entrust any third party to process your personal information. If we need to entrust a third party to process your personal information with the expansion of the functions of the Platform, we will cause the third party to process personal information in accordance with our requirements, this Policy and other relevant confidentiality and security measures, and supervise its personal information processing activities.
We will only publicly disclose your personal information in the following circumstances:
(1)We will publicly disclose your personal information after obtaining your consent;
(2)When laws, regulations, judiciary and legal procedures, and mandatory administrative enforcement requirements of government authorities require that your personal information must be provided, we may publicly disclose your personal information in accordance with the scope and manner of the personal information that must be provided;
(3)When we receive a request to disclose your personal information based on laws, regulations, judicial and legal procedures, and mandatory administrative enforcement requirements of government authorities, we will ask the requesting authorities to issue reasonable documents to ensure that such requests have a lawful basis and the relevant law enforcement authorities have the legal rights and reasonable purposes to obtain your personal information.
IV.Your Rights in relation to Personal Information
After you close your account, we will no longer collect your information through corresponding channels, and will delete your personal information, except for the information we continue to retain in accordance with applicable laws and regulations, regulatory requirements, archival, accounting, audit and reporting requirements or the agreements between you and us, or for the purpose of providing records to you, regulatory agencies and other relevant authorities for inspection or inquiry purposes.
We will also notify other parties (if any) who obtain your personal information from AAC Technologies to delete the information in time, unless otherwise specified by applicable laws and regulations or unless these parties have obtained your explicit authorization. When you delete your personal information, we may not delete the corresponding information in the backup system immediately, but we will delete the information when the backup is updated.
In addition to the above circumstances, you may request us to delete personal information:
(1)If our processing of personal information violates laws and regulations;
(2)If we collect and use your personal information without your consent;
(3)If our processing of personal information violates our agreement(s) with you;or
(4)If we no longer provide you with the Services of the Platform.
(1)You can cancel the mobile phone commercial promotion messages we send to you according to the prompt of the message content; and
(2)You can do this by sending an email to contactus@richtap-haptics.com to contact our customer service to learn how to refuse to receive commercial promotion messages from us.
We will reply you within about 15 working days after receiving your request or within a shorter time specified by laws and regulations. We usually do not charge you for these reasonable requests concerning your personal information. However, for repeated requests that exceed the reasonable limit, we will charge a certain fee to the extent permitted by laws and regulations as the case may be. We may refuse requests that require too many technical means (such as developing new systems or fundamentally changing current practices), bring risks to the legitimate rights and interests of others, or are very impractical (such as involving information stored on backup tapes).
(1)is related to our performance of our obligations under laws and regulations;
(2)is directly related to national security and national defense security;
(3)is directly related to public security, public health and major public interests;
(4)is directly related to criminal investigation, prosecution, trial and enforcement of judgments, etc;
(5)is made, but we have sufficient evidence to show that you have willful malice or abuse your rights;
(6)is made, but responding to your request will cause serious damage to the legitimate rights and interests of you, other individuals or organizations;
(7)is made for the purpose of safeguarding your or other persons’ lives, property and other significant legitimate rights and interests, but it is difficult to obtain your consent; or
(8)involves trade secrets.
V.How We Process Personal Information of Minors
VI.How We Use Cookies and Other Technologies
Your visit, browsing and usage of the Platform may be recorded for the purpose of analyzing the number of visitors and general usage of the Platform. Some of the information will be collected through “Cookies”, enabling us to provide Users of the Platform with safer, more practical and more efficient functions. We promise not to use Cookies for any other purpose than those stated in this Policy. You can manage or delete Cookies according to your own preferences. If you want to disable Cookies, you can change the settings, but you may not be able to use the Services or corresponding functions that rely on Cookies after the change.
VII.How We Retain Your Personal Information
We will retain your personal information within the shortest period necessary to achieve the purpose of processing or for the mandatory retention period required by laws and administrative regulations. However, if we no longer provide the Platform and Services to you for any reason or your personal information is kept beyond the applicable retention period, we will notify you in advance by email notification, etc., and delete your personal information or anonymize it within a reasonable period.
VIII.How this Policy is Updated
This Policy is subject to change. We will not reduce your rights under this Policy without your express consent. We will post any change to this Policy on this page and notify you of the updated content via pop-ups, push notifications, etc.
For major changes, we will also illustrate to you the specific changes to this Policy through more conspicuous notices such as email, etc. Such major changes include, but are not limited to:
IX.Miscellaneous